Delivery


We aim to dispatch your order as soon as possible (usually next working day after receiving payment), however sometimes we will need some more time.

 

All orders (both domestic and international) are shipped via the Polish Post Priority Mail (Airmail for overseas locations). We provide tracking number after dispatching.

 

When placing your order, please make sure that your shipping address is written exactly how it should appear for your postal service. International orders can sometimes take a few weeks to arrive, depending on the customs office at the destination. Usually it takes approximately up to one week in EU and 3-5 weeks for USA or Australian addresses for delivery once your order has shipped.

 

While we try and give our customers the best possible prices on shipping we cannot cover these costs ourselves. Therefore customers are responsible for all shipping and customs fees. Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. You can see exact quotes in the table below (handling fee included).

Weight                         Europe                         Africa                         Asia                         Australia

                                                                North America       South/Central America           Oceania

Up to 50g                      4,20 €                        4,20 €                        4,20 €                         4,20 €

51g to 100g                   4,40 €                         4,40 €                        4,40 €                         4,40 €

101g to 350g                 4,80 €                         4,80 €                        4,80 €                         4,80 €

351g to 500g                 5,50 €                         6,50 €                        7,70 €                        10,30 €

501g to 1000g                 9 €                           11,20 €                       12,60 €                       18,70 €

1001g to 2000g             16,50 €                       21,00 €                       25,50 €                       38,50 €


All orders over 120 Euro (or equivalent in other currencies) are shipped free of charge.


Przesyłki do Polski są zapakowane w wytrzymałe kartonowe pudełka zabezpieczające zawartość przed uszkodzeniem i wysyłane jako listy polecone priorytetowe.
Dokładne ceny zależą od wagi i znajdują się poniżej:

do 350g - 9PLN
351g - 1000g - 12PLN
powyżej 1000g - 15PLN

 

Returns

A customer has the right to cancel their order without giving a reason. A customer may return any item within 10 working days of receipt for a full refund less ‘shipping costs’.

In order to do this, you must do the following:

 

  1. Access the "Orders History" section of your account.

  2. Select the order from which you want to return an item.

  3. Select the product(s) that you wish to return by checking the box next to its name(s).

  4. Add an explanation, in order for the shop team to better understand why the customer wants to return this product.

  5. Once the form is complete, the click on "Make an RMA slip", and the request is sent to us.

  6. We contact you with further instruction within three days of receiving request.

 

Missing items, damaged goods or any other disputes should be reported by „contact us” form within 7 working days of receipt. The items may be returned for a full refund (including postage) or replacement. Kromlech will make every effort to replace damaged goods but if replacement is not possible, or if an order is cancelled for any other reason, Kromlech's only obligation shall be to refund the full purchase price of the item(s).

The customer is responsible for the costs incurred in returning the item, except in cases of faulty, damaged or wrongly supplied goods. A deduction shall be made from the refund of any direct cost of collecting the goods. The goods must be returned in the condition that they were first supplied.