Delivery & Returns - Bits of War

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KROMLECH SHIPPING POLICY

BASIC INFO 

When placing your order, please make sure that your shipping address is written exactly how it should appear for your postal service!

Every package sent outside of the EU may be held on customs clearance. While we try to give our customers the best possible prices on shipping, we cannot cover these costs ourselves. Therefore, customers are responsible for all shipping and customs fees. The total shipping cost (excluding aforementioned fees) of an order will be displayed after adding products to your cart. Then you can choose your preferred method of delivery and payment – you'll see exact quotes in the order summary. The cost of shipping depends on the weight of goods and delivery location.
We aim to dispatch your order as soon as possible, usually the next working day after receiving payment. If your order includes items that are currently out of stock it may take 2-3 working days to complete. You'll receive email confirmation after dispatching the package. Please note that during busy times of the year (Holidays, Orktober, Black Friday and other sales) we usually need some more time (5 – 10 days).

DELIVERY METHODS 

Please note that all delivery times listed below are just estimations based on info from delivery companies and our own experience – there may be some exceptions from those rules.

STANDARD DELIVERY 

If you are looking for the most financially viable method, we are providing delivery via Post Office service. It’s available in all countries except from those listed on the bottom of this page (list is updated each month depending on Covid-19 situation around the world). We are using both letters and packages depending on the order’s weight. Please note that in some cases (for example your country being temporarily unavailable due to restriction in service of the delivery company you chose) we may switch delivery methods, so you’ll get the package quicker.

Polish Post Registered Letter

Orders up to 2kgs (counting package as a whole, not just products’ weight) both domestic and international are shipped via the Polish Post Registered Letter. After dispatching we provide a tracking number which is trackable in all countries except for the USA, Canada and Australia.

International orders can sometimes take a few weeks to arrive, depending on the customs office at the destination. Usually, it takes approximately up to one-two weeks for EU, 3-4 weeks for USA/Canada and 5-6 weeks for Australian addresses once your order has shipped.

Polish Post Parcels

Orders over 2kgs and up to 20 kgs we are shipping with Postal Parcel service. Tracking situation and expected delivery time is pretty much the same as with the letters described above. The only difference is with shipping to Australia where you can expect up to even 3 months delivery with postal parcels.

EXPRESS DELIVERY

If you don’t want to wait longer than necessary, we recommend choosing Courier Service deliveries. There are some countries we are not able to ship to with the current state of things, the list is also on the bottom of this page. Please note that to ship via any courier service we need your phone number, it is also making things much easier for the delivery person (and for you too if you don’t like to wait till the package is sent back to Poland and forth again). If there is no phone number provided for order with courier delivery, we will send you email reminders about that each week for a month – please check your SPAM folder as they are sometimes getting there. After that we are dispatching orders using Post Office delivery.

UPS/DHL (European Union only)

Estimated times of delivery: Austria 3-4 days, Belgium 3-4 days, Bulgaria 4-5 days, Croatia 6-7 days, Czech Republic 2-3 days, Dania 3-4 days, Estonia 3-4 days, Finland 4-5 days, France 3-4 days, Greece 4-5 days, Spain 4-5 days, Netherlands 3-4 days, Ireland 4-5 days, Lithuania 2-3 days, Luxembourg 3-4 days, Latvia 2-3 days, Germany 2-3 days, Portugal 4-5 days, Romania 4-5 days, Slovakia 2-3 days, Slovenia 4-5 days, Sweden 3-4 days, Hungary 3-4 days, Italy 4-5 days. 

FedEx Courier Service (outside of the EU, especially US, Canada and UK)
Now available for Australia, New Zealand, Japan, Israel, Hongkong, Singapore, South America and South Korea!

If you live beyond the pond and need your package to be delivered as fast as possible, you can choose FedEx Courier Service. It is more expensive than standard delivery, but much faster and the package will always be delivered straight to your doorstep.
We provide tracking number after dispatching.
Packages should be delivered between 4 and 10 days after dispatching, depending on your location.

If you want Courier Service to another country, please let us know before placing the order. For most of the countries we can figure something out, there is just quite a steep price to that so please be prepared that such a premium on delivery comes with a cost. 

Eco Post (local courier services, EU only)

If you want to combine courier service’s delivery time with more affordable pricing, we got your back. With our long-time partner Express Kurier, we launched a new option called “Eco Post”. Basically, it is an agreement with local courier service companies that makes it possible to deliver small packages (up to 5 kgs for the time being) in cheaper than traditional courier service offers, yet still reliable and quick. You can see full list of companies we’re working with below:

AUSTRIA

GS

CZECH REPUBLIC

WE DO

SLOVAKIA

Postowy kurier

HUNGARY

ExpressOne

ROMANIA

SAMEDAY

BULGARIA

INTIME BG

SLOVENIA

GLS

NETHERLANDS

GLS

LUXEMBURG

GLS

BELGIUM

DHL

DENMARK

GLS

SWEDEN

DHL

FINALND

DHL

LITHUANIA

LP EXPRESS

LATVIA

LP EXPRESS

ESTONIA

LP EXPRESS

ITALY

BRT

FRANCE

COLISSIMO NOSIGNATURE

PORTUGAL

CTT

GREECE

ACS GR

IRELAND

GLS

CROATIA

GLS

FREE SHIPPING

For all the orders above €150 we are granting free shipping. Please note that it only means using the most convenient and cost-effective method. For the most part it will be Polish Post’s Registered Letter or Parcel, but there may be few exceptions along the way. No matter what, you’ll always be informed about the shipping method on the order’s page after the package is dispatched, but if you want us to avoid courier options for whatever reason – please note that in the order comment. Also, if you prefer faster methods, please consider using the Courier Service option instead cause as you can clearly see above, Postal shipping is usually not so fast.

RETURNS AND RE-POSTS 

First of all, please see our Terms and Conditions (click here) to see if you are eligible for a return or re-sending package in the first place. Generally, we are always trying to satisfy our clients so if there are any doubts, please contact us at support@kromlech.eu

RETURNS

If you are withdrawing from the purchase within terms specified in our Terms and Conditions section, you are obliged to send back a package containing ordered products at your own expense. We are refunding all the order’s worth and regarding delivery:
If you chose the cheapest delivery options then delivery cost is included.
If you chose a method more expensive than that or if the delivery was free – shipping cost is excluded from the refunded amount.

RE-POSTS

Sometimes it also happens that the package is misaddressed. If that occurred by the Customer’s fault we can resend the package, but the Customer is obliged to pay for the second delivery. As an alternative, we can refund the order, shipping excluded.
If the fault for misaddressing is on our part, we are taking all the re-post costs on our account.
We are always open to resolve any questions or doubts in such matters in any individual case – please contact us at support@kromlech.eu if you’d like to discuss such an occurrence.

COUNTRIES WITH NO POSTAL (POLISH POST) SHIPPING AVAILABLE (as of 03/1/2022):

-  Russia
 - Some USA and UK dependencies and overseas territories (Guam, Reunion, Norman Islands and some others - parcels over 2 kg not available) - there is FedEx option available

- Argentina (parcels over 2 kg not available)

- Chile (parcels over 2 kg not available)

 - Libya (parcels over 2 kg not available)
 - North Macedonia (parcels over 2 kg not available)
 - Malaysia (parcels over 2 kg not available)
 - New Zealand (parcels over 2 kg not available)
 - Nepal (parcels over 2 kg not available)
 - Paraguay (parcels over 2 kg not available)
 - Peru (parcels over 2 kg not available)

 - South Africa (parcels over 2 kg not available)
 - Georgia (parcels over 2 kg not available)
 - Jordania (parcels over 2 kg not available)
 - Columbia (parcels over 2 kg not available)
 - Kazakhstan (parcels over 2 kg not available)
 - Armenia (parcels over 2 kg not available)
 - Brazil (parcels over 2 kg not available)
 - Montenegro (parcels over 2 kg not available)

 - Etiopia (parcels over 2 kg not available)