Delivery Information:

When placing your order, please make sure that your shipping address is written exactly how it should appear for your postal service!

While we try and give our customers the best possible prices on shipping we cannot cover these costs ourselves. Therefore customers are responsible for all shipping and customs fees. The total shipping cost of an order will be displayed after adding products to your cart. Then you can choose your preferred method of delivery and payment – you'll see exact quotes in the order summary. The cost of shipping depends on the weight of goods and delivery location.


Order preparation:

We aim to dispatch your order as soon as possible, usually next working day after receiving payment. If your order includes items that are currently out of stock it may take 2-3 working days to complete. You'll receive email confirmation after dispatching package. Please note that during busy times of the year (Holidays, Black Friday) we usually need some more time (5 – 10 days).


Delivery methods:

Most orders (both domestic and international) are shipped via the Polish Post Registered Letter (Airmail for overseas locations). After dispatching we provide tracking number which is trackable in all countries with two exceptions – USA and Canada (good thing is we do not have any lost packages there. Sometimes they tend to stuck at the New York sorting facility but always eventually arrive to its destination).
International orders can sometimes take a few weeks to arrive, depending on the customs office at the destination. Usually it takes approximately up to one week for EU, 3-4 weeks for USA/Canada and 5-6 weeks for Australian addresses once your order has shipped.

Global Expres is another service of Polish Post. In comparison to Registered Letter it is more expensive for light packages but way cheaper for heavy packages - especially those heading to North America or Australia. Unlike Registered Letters Global Expres packages are trackable in the USA and Canada.
Time of delivery depends on location. It is approximately up to one week for EU, 3-4 weeks for USA/Canada and 5-6 weeks for Australian addresses once your order has shipped.

For urgent order you can use DPD courier service (EU residents only). It is more expensive but faster and package always will be delivered straight to your doorstep. We provide tracking number after dispatching.
Estimated times of delivery (from DPD website): Austria 3-4 days, Belgium 3-4 days, Bulgaria 4-5 days, Croatia 6-7 days, Czech Republic 2-3 days, Dania 3-4 days, Estonia 3-4 days, Finland 4-5 days, France 3-4 days, Greece 4-5 days, Spain 4-5 days, Netherlands 3-4 days, Ireland 4-5 days,Lithuania 2-3 days, Luxembourg 3-4 days, Latvia 2-3 days, Germany 2-3 days, Portugal 4-5 days, Romania 4-5 days, Slovakia 2-3 days, Slovenia 4-5 days, Sweden 3-4 days, Hungary 3-4 days, UK & Northern Ireland 3-4 days, Italy 4-5 days.


Free shipping:

All orders over 150 Euro (or equivalent in other currencies) are shipped free of charge via Polish Post Registered Letter or Global Expres.


Przesyłki do Polski:

Przesyłki do Polski są zapakowane w wytrzymałe kartonowe pudełka zabezpieczające zawartość przed uszkodzeniem i wysyłane jako listy polecone priorytetowe.

 

Returns:

A customer has the right to cancel their order without giving a reason. A customer may return any item within 10 working days of receipt for a full refund less ‘shipping costs’.

In order to do this, you must do the following:

Access the "Orders History" section of your account.
Select the order from which you want to return an item.
Select the product(s) that you wish to return by checking the box next to its name(s).
Add an explanation, in order for the shop team to better understand why the customer wants to return this product.
Once the form is complete, the click on "Make an RMA slip", and the request is sent to us.
We contact you with further instruction within three days of receiving request.

Missing items, damaged goods or any other disputes should be reported by „contact us” form within 7 working days of receipt. The items may be returned for a full refund (including postage) or replacement. Kromlech will make every effort to replace damaged goods but if replacement is not possible, or if an order is cancelled for any other reason, Kromlech's only obligation shall be to refund the full purchase price of the item(s).

The customer is responsible for the costs incurred in returning the item, except in cases of faulty, damaged or wrongly supplied goods. A deduction shall be made from the refund of any direct cost of collecting the goods. The goods must be returned in the condition that they were first supplied.